Special preference, spiritual and cultural needs – dietary preference, worship requirements
Respectful treatment, personal dignity and privacy – during investigation, procedure and treatment
Protection from physical abuse or neglect – falling from bed/trolley, manhandling etc
Confidentiality of patient related information – not to speak in public place about patient information
Refusal of treatment – treating doctor shall discuss all the available options and allow patient to make an informed choice. Doctor shall explain the consequence of refusal and document the same
Right to seek second opinion regarding clinical care
Giving informed consent before any procedure (e.g. blood & blood product transfusion, Anaesthesia, surgery, invasive/ high risk procedure/treatment)
Right to voice a complain
Right to know the expected cost of the treatment
Access to patient medical records
Information on care plan, progress and their health care needs
Responsibilities
Hospital authority similarly expects co-operation and compliance of following responsibilities from patient and patient party
Provide complete and accurate information about his/her health, including present condition, past illness, hospitalizations, medications natural products and vitamins and any other matters. that pertain to his/her health
Provide complete and accurate information including full name address and other information
To ask question when he/she does not understand what the doctor or other member of the healthcare team tells about diagnosis or treatment he/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or considering alternative therapies
Abide by all hospital rules and regulations
Comply with the no smoking policy
Comply with the visitor’s policies to ensure the rights and comfort of all patients. Noise levels, privacy, and safety of other patients to be considered. Weapons are prohibited on premises
Treat hospital staff, other patient, and visitors with courtesy and respect
To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments
Not to give medication prescribed for him/her to others
Provide complete and accurate information for insurance claims. Work with the billing offices to make arrangements for payment
To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course
To pay for services billed for in a timely manner as per the hospital policies
To respect that some other patients medical condition may be more urgent than yours and accept that your doctor may need to attend them first
To respect that admitted patient and patients requiring emergency care take priority for your doctor
To follow the prescribed treatment plan and carefully comply with the instruction given
To accept, where applicable, adaptation to the environment to ensure a safe and secure stays in hospital
To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records
To attend follow-up appointment as requested
Not to take any medications without the knowledge of doctor and healthcare professionals
To provide correct and truthful history
To understand the charter of rights and seek clarification, if any
